Returns & Refunds Policy — The Eryndor Store

Last updated: 27 October 2026

At The World of Eryndor and The Eryndor Store, customer satisfaction and product quality are important to us.

We aim to provide clear and transparent information about returns, refunds, replacements and customer support.

Our collections include original clothing designs, modern streetwear, T-shirts, hoodies, accessories, seasonal collections and exclusive merchandise.

1. Official Shopping Platforms

Our merchandise is available through our official external sales channels.

The Eryndor Store — Etsy

https://theeryndorstore.etsy.com

The World of Eryndor — DistroKid Direct

https://direct.distrokid.com/theworldoferyndor/home

TheWorldOfEryndor.com is our official promotional website and does not operate an independent checkout or automated returns portal.

Return and refund requests are handled through the relevant purchasing platform and the responsible seller.

2. Returns & Right of Withdrawal

We respect applicable consumer protection laws.

For eligible online purchases made by consumers in the European Union, a statutory 14-day withdrawal period generally applies from the date the goods are received.

During this period, customers may withdraw from the purchase without providing a reason, subject to applicable legal exceptions.

Customers must notify the responsible seller of their decision to withdraw within the applicable withdrawal period.

After notification, goods must generally be returned within 14 days, unless another arrangement is agreed.

3. Print-on-Demand Products

Many of our products are manufactured specifically after an order has been placed.

Selected merchandise is produced and fulfilled through Gelato and its production partners.

Other products are fulfilled through DistroKid Direct and associated providers.

Print-on-demand production alone does not automatically exclude statutory withdrawal rights.

Products that are genuinely personalised to individual customer specifications may qualify for a legal exception.

Any applicable exception will be assessed according to consumer law and the specific product.

4. Damaged, Defective or Incorrect Products

If an order arrives damaged, defective, incorrectly printed or significantly different from the product ordered, customers should contact the appropriate support channel.

Please include the following information where available:

Order number.

Description of the problem.

Clear photographs of the affected product.

Photographs of the packaging where relevant.

These details help us investigate the issue with the relevant production or fulfilment provider.

Customers retain their statutory rights even where photographs or additional information are unavailable.

5. Refunds & Replacements

Depending on the circumstances, applicable purchase terms and consumer protection laws, customers may be entitled to a repair, replacement, refund or another legally appropriate remedy.

For validated manufacturing or printing defects, we will coordinate with the relevant fulfilment partner to identify an appropriate solution.

Where a customer exercises a valid statutory right of withdrawal, reimbursement will be made in accordance with applicable law.

For qualifying EU withdrawals, this generally includes the original purchase price and standard delivery charges.

Refunds must generally be issued within 14 days after the seller is informed of the withdrawal, although reimbursement may be withheld until the returned goods or evidence of their return has been received, where legally permitted.

Refunds are normally issued through the original payment method unless otherwise lawfully agreed.

6. Return Shipping Costs

For returns based solely on a change of mind, customers may be responsible for return shipping costs where this responsibility was clearly disclosed before purchase and is permitted by law.

Where a product is defective, incorrect or otherwise non-conforming, return costs and remedies will be handled according to applicable statutory obligations.

Customers should contact the responsible seller before sending merchandise back.

Do not send products to an unconfirmed return address or directly to a production facility.

7. Etsy Orders

For purchases made through Etsy, customers should contact The Eryndor Store using Etsy’s order assistance system.

Customers can access their order through their Etsy account and select the relevant help option.

Our team will review the request and provide assistance according to the applicable purchase agreement and consumer protection laws.

Where eligible, customers may also use Etsy’s dispute resolution and Purchase Protection procedures.

Official Etsy Store:

https://theeryndorstore.etsy.com

8. DistroKid Direct Orders

For merchandise purchased through DistroKid Direct, customers should refer to their order confirmation or shipping notification.

These communications may contain the appropriate instructions for reporting issues or requesting assistance.

DistroKid Direct provides purchasing and associated order-support services.

The responsible seller retains any legal obligations that apply under the relevant purchase agreement.

Official DistroKid Direct Store:

https://direct.distrokid.com/theworldoferyndor/home

9. Gelato Production & Quality Issues

Selected products are manufactured through Gelato, our external print-on-demand production provider.

Where a production defect or printing issue is reported, we may contact Gelato to investigate the problem.

Gelato operates its own quality review and fulfilment procedures.

Gelato’s production return arrangements do not automatically determine or restrict the statutory rights of customers purchasing through our stores.

Customers should contact The Eryndor Store or the relevant seller rather than sending products directly to Gelato.

10. Order Cancellations

Cancellation requests should be submitted as soon as possible through the relevant purchasing platform.

Because some products enter production shortly after purchase, cancellation before dispatch may not always be operationally possible.

This does not affect applicable statutory withdrawal rights or other mandatory consumer protections.

11. Items That Cannot Be Returned

Certain goods may qualify for exceptions to statutory withdrawal rights under applicable law.

These may include products made to individual customer specifications or clearly personalised for a particular customer.

Standard clothing offered in regular sizes and colours is not automatically considered personalised merely because it is printed after purchase.

Any legally applicable exception will be communicated as required before the purchase is completed.

Defective or non-conforming products remain subject to applicable statutory remedies.

12. Consumer Protection

Nothing in this Returns & Refunds Policy limits or excludes mandatory consumer rights.

Customers retain all statutory protections relating to withdrawal, refunds, product conformity, defective goods and contractual remedies.

Where Eryndor Publishing or The Eryndor Store acts as the contractual seller, we remain responsible for our applicable legal obligations.

The involvement of Etsy, Gelato, DistroKid Direct or other service providers does not automatically remove those responsibilities.

13. Policy Updates

We may update this Returns & Refunds Policy to reflect changes in our sales platforms, fulfilment partners, business operations or applicable legal requirements.

The latest version will be published on our official website.

Updates will not unlawfully reduce rights under existing purchase agreements.

14. Contact & Customer Support

For questions about returns, refunds, replacements or order assistance, please contact:

Eryndor Publishing — The Eryndor Store

Email: info@theworldoferyndor.com

Website: https://www.theworldoferyndor.com

Official Etsy Store:

https://theeryndorstore.etsy.com

THE ERYNDOR STORE

Original Designs. Meaningful Clothing. Modern Streetwear.

YOUR STYLE. YOUR STORY. YOUR IDENTITY.

Wear What Defines You.

© 2026 Eryndor Publishing. All rights reserved.